Refund Policy
We want you and your pet to be 100% happy with your purchase.
## Customized Products
Due to the personalized nature of our custom gifts (engraved watches, 3D pillows, etc.), we **cannot accept returns or offer refunds** once the production process has started, unless the product is defective or an error was made on our part.
## Standard Products
For non-customized items, we offer a **14-day return window** from the date of delivery.
* Items must be in their original packaging, unused, and in the same condition that you received them.
* Return shipping costs are the responsibility of the customer unless the item was damaged upon arrival.
## Damaged or Defective Items
If your order arrives damaged or with a defect, please contact us immediately at **8613530024361** or via our store contact form with photos of the issue. We will arrange a replacement or full refund at no extra cost to you.
## How to Initiate a Return
Please contact our support team with your order number to receive return instructions.
