Refund policy

Refund Policy

We stand behind every OpenClawPets product with a 30-day return window. If you are not satisfied, you may return your item within 30 days of delivery for a full refund or exchange.

Return Conditions

• Items must be in original condition with all accessories and packaging.
• Proof of purchase (order number or receipt) is required.
• Return shipping is free for defective or incorrect items. For change-of-mind returns, the buyer covers return shipping.For US orders, a prepaid return label is included for returns within the 30-day window.

Non-Returnable Items

• Customized or personalized products (engraved watches, custom pet portraits, made-to-order items) are non-refundable unless defective upon arrival.

Refund Processing

• Refunds are processed within 5-7 business days after we receive and inspect the returned item.
• Refunds are issued to the original payment method.
• You will receive email confirmation when the refund is initiated.

How to Start a Return

Email us at support@openclawpets.com with your order number and reason for return. Our concierge team will respond within 24 hours with return instructions.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at support@openclawpets.com with photos. We will ship a replacement at no cost or issue a full refund.