Terms of service

Terms of Service

Welcome to OpenClawPets. By accessing or purchasing from openclawpets.com, you agree to the following terms.

1. General

OpenClawPets is operated by Advanced Environmental Technology, registered at 1 Sky Plaza Road, Guantang, Chek Lap Kok, New Territories, Hong Kong SAR. We specialize in premium smart pet technology and accessories.

2. Products

We strive to display product colors, specifications, and images as accurately as possible. Actual product appearance may vary slightly due to monitor settings or manufacturing updates.

3. Pricing and Payment

All prices are listed in USD. We reserve the right to change prices without notice. Payment is due at the time of order and is processed securely through Shopify Payments and other supported gateways.

4. Orders

We reserve the right to refuse or cancel any order. In the event of cancellation, you will receive a full refund to the original payment method.

5. Shipping and Delivery

Shipping timeframes are estimates and not guaranteed. OpenClawPets is not responsible for delays caused by customs, carrier issues, or force majeure events. For full details, see our Shipping Policy.

6. Returns and Refunds

We offer a 30-day return window for most products. Custom and personalized items are non-refundable unless defective. For full details, see our Refund Policy.

7. Intellectual Property

All content on this website — including logos, product images, descriptions, and designs — is the property of OpenClawPets and protected by applicable copyright and trademark laws.

8. Limitation of Liability

OpenClawPets shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our maximum liability is limited to the purchase price of the product in question.